ly evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable. Perform other duties assigned by management team. Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers fo

Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs, and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices. Updates work and maintenance logs through WFA, Worddocs, and FOMS databases. Plans jobs and determine

Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities. You will serve as the single point of contact between Lumen and Contractors to resolve issues arising during the construction and/or mainten

Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities. Serve as the single point of contact between Lumen and Contractors to resolve issues arising during the construction and/or maintenance proc

Responsiblefor maintaining and operating a variety of equipment and systems, including but not limited to DMS10 DMS100 5ESS as well as ROADM nodes ethernet switches and a variety of muxes. Responsiblefor the provisioning and maintenance of Central Office equipment including, but not limited to subscriber loop carrier systems, DSL, POTS, digital and optical muxes. Installs

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Construct and implement customer success plans, driving customer value realization Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates Build value based relationships with customers to optimize CS plays while leveraging self service Identify and qualifyopportunities for expan

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions. Management of circuits (T1 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long haul, metro and international optical networks. Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled

Assign and track complex projects and processes within budgetary and scheduling guidelines. Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects. Travel between construction sites, working in outdoor environments, and conduct pre construction meetings with m

Develops project plans, tasks, and timelines with great vision and clarity while performing risk assessment, contingency planning, and resource management to ensure services are consistently delivered correctly and cost effectively on a timely manner. Facilitates project tasks through daily communication and weekly team meetings; managing vendors in ordering, shipping, an

Develop project plans, tasks, and timelines with great vision and clarity while performing risk assessment, contingency planning, and resource management to ensure services are consistently delivered correctly and cost effectively on a timely manner. Communicate project plan and status with high clarity, visibility, and frequency while capturing and measuring metrics and

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas. Develops and manages relationships with acquired and/or

Provides thought leadership that is recognized across the company. Continually identifies and implements new opportunities for cost savings, cost avoidance and proactively tracks progress towards these objectives that are critical to the company. Independently prepares and presents advanced business cases, return on investment models, and change management programs to sta

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,